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Q. I have tried to install the latest version of the software, however it still comes up with the old version!

A. Are you sure you installed the correct zipfile? If you have just purchased the software and are installing over the trial version, are you sure you are installing the software sent to you?

If you are sure you are installing the correct version, then perhaps the old files are still 'hanging' around.
There are several reasons this could happen, for example you may have forgotten to stop IIS before the installation procedure, or the Windows console GUI app was still running.

Try the following to reinstall: Stop IIS from the control-panel/Services. Make sure you stop IISAdmin service and say yes to stopping all sub-services (including IIS).
Make sure the AuthentiX/WebQuota Windows user interface is closed.
Make sure no other programs are using any AuthentiX/WebQuota OCX/COM component.
Uninstall from the Control-Panel/Add-Remove Programs.
Install the software again, making sure you use the correct zipfile.

If this still does not work, then to make sure you have a clean re-install, copy the manualdelete.bat from the installation directory to a separate directory, stop IIS and the console app, and uninstall from the control panel.
Modify the manualdelete.bat file to reflect the directories of your installation/machine configuration, and run it.
If any of the files fail to be deleted, then they are still being held open by another process. Rename the offending files, and reboot. This should guarantee that the old files are gone. Then install the software.

In the last resort, make a backup of any/all adb files in the installation directory, delete the entire installation directory, and in the system32 directory delete the following files:

  • AuthentiX/WebQuota: authxdb.dll and axodbc.dll
  • AuthentiX ISP/WebQuota ISP: authxispdb.dll and ISPodbc.dll

If you are still having problems email support@flicks.com

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