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Q. I change the user's info via the Windows GUI, but I have to restart IISAdmin to see the changes!


You should be able to make changes via the Browser-based administration, use this as a temporary workaround.

We have found that this can occur when using Terminal Services to remotely access the server machine. Version 5.5b2 and above eliminate this glitch. For prior versions you may continue to use the Browser-based administration aspAdmin, or use alternate remoting software such as PCAnywhere or Remotely Possible.

The issue is normally related to permissions issues, depending on the security regimen implemented on the machine, either by corporate policy, or by any of the many service packs. Each of the latter seems to make undocumented modifications to the security structure, and vary between service packs.

The problem is caused by one of two things:

1) The Windows GUI does not have permission to update the authx.adb file. This is relatively easy to fix by making sure the authx.adb file and its parent directories have the permissions necessary to update the file.

2) The global mutex that signals all applications (particularly the AuthentiX ISAPI filter plugin which runs as a part of IIS) is not having the desired effect. This is most always caused by permission issues for the global mutex and the permissions of the processes involved (IIS, AuthentiX GUI). Because the remote admin uses the AuthentiX OCX, which itself runs as part of IIS, the permissions issue is sidestepped.

A customer observed this behaviour:

We were able to restart all IISAdmin services except the http SSL service while being remote into the server. After restarting those services and making a change through the GUI, the change showed up in remoteAdmin.

Permissions could be an issue here. Make sure you are logged in as an Administrator with
"Act as part of the Operating System"
"Log on locally"
advanced user rights/privileges.
To add privileges: Control Panel, Administrative Tools, Local Security Policy, Local Policies, User Rights Assignment.

See also here.

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