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Q. Office2000 and IE Basic Authentication - inconsistent behaviour.

A. Several customers have reported that Office2000 does not work properly with Basic Authentication, whether it be AuthentiX Basic Authentication, or the Basic Authentication provided by Microsoft in IIS.

Office2000 will prompt for Basic Authentication username and password even though this has already been supplied for the requested directory. It may prompt a second time.

If you have already supplied a username and password to get access to the contents of the directory, then it doesn't matter whether the username and password are entered again (ie you can escape out of the pop-up prompt) and you will be able to view the document.

If you enter the URL of the document directly, it will require a valid username and password, however IE will present the document as a stream of binary data.

Needless to say, this is a less than satisfactory user experience. Contact Microsoft to ask when they will provide a fix.

See also here.

See also here.

NOTE:

  • The problem occurs with any Basic Authentication method, IIS built-in with Windows NT/2000 Accounts, or AuthentiX
  • Netscape does not have this problem.
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